For any Repairs or returns give us a call at 417-860-8302: or Simply send to:
Tool Eye 2373 County Lane 137 Carthage, Missouri 64836
Include your name, address to return, and any specific issues you may be having. Include y our UPS shipper number and the method you wish it to be returned (Ground, two day air, next day air etc). The Repair Facility is not set up for Fed Ex pick-up.
We are not responsible for any units sent to the in-correct address.
Never pay for a tool eye again by adding our optional Lifetime Warranty for a nominal fee of $200.00, our no fine print, no exclusions program will repair or replace your tool eye as long as you own the registered serial number tool eye. You wreck it, crash it — we fix it at n/c ! This can only be added at the time of purchase. Our normal turn around time is 3 days or less (excluding weekends). Estimate your transit time carefully!
Should you not elect to add this option, keep in mind we can re-build our (only our units) units at any time for a nominal fee. Normal cost for complete re-build is $150.00, but a estimate will be called in to you upon receipt of your repair and inspection prior to any work being done. Please include a note with your name and contact phone number.